After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided you email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at firstname.lastname@example.org.
Refunds and Returns Policy
If for any reason you are not satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been substantially used, damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and we therefore advise you to take out shipment registration of insurance with your postal carrier. ID+LC & GLOW will not be responsible for parcels lost or damaged in transit if you chose not to insure.